You are more important than you realize! As author Seth Godin once said in a fabulous blog post,” You Matter!“
Last week was a very eye-opening week for me as a death care professional. I participated in the ICCFA’s (International Cemetery Cremation Funeral Association) annual educational convention, where I taught a class and listened to others. Most of the sessions discussed how create a more meaningful “Celebration of Life” (funeral) service for families who select your funeral home. The convention floor consisted of hundreds of suppliers whose products ranged from state of the art memorialization concepts that were hip and unique to those more traditional items such as caskets, vaults and urns. Architects, interior decorators, landscaping designers, and even furniture companies were displaying their merchandise, expertise and recommendations on how to create a warm feeling when people walked into our facility.
The challenge is, all too often we don’t even have an opportunity to share with people the options they have. They walk into our facility with a closed mind, never realizing that most funeral homes today can do just about anything! As Steven Jobs once said, “People don’t know what they want until you show it to them!”
Upon return of the convention, I received two phone calls. The first was from a close friend whose sister’s husband suffered a massive heart attack on the golf course and died. The second was from another close friend whose husband died from complications after heart surgery. Both men were in their mid-sixties, both deaths were unexpected. The next few paragraphs are the conversations that took place.
The gentleman who died playing golf lived in Las Vegas. He and his wife were enjoying a round with another couple when this all took place. They made it to the hospital where ultimately they placed him on life support and instructed his wife to start calling family members. They kept him alive long enough for his adult children to fly in and be by his side when he died.
His wife requested an immediate cremation and said there would be no services. He was a veteran so she made the decision to place him in a national cemetery. All these decisions were made while she was sitting in the hospital. The cremation provider (notice I did not say funeral home) was made primarily on price. She was adamant about there would be no discussion about a service. Her husband of 20 years would be cremated and within 30 days laid to rest at national cemetery with full military honors. No service for friends or family. For those of you who don’t know – when a person is buried in a national cemetery, the time and date is typically dictated by the cemetery. From hello to goodbye, the service is approximately twenty minutes. It’s conducted by active duty consisting of strict ritual where a few words are said, a flag is presented, there is a 21-gun salute and taps are played. Family members present are escorted out quickly and the military is off to the next funeral. There is no time or room for customization.
The second gentleman was also a veteran. What makes this unique is that for many years he worked in an emergency room where he comforted others, then made a career decisions to work at a crematory and funeral home. He was a part of the care team that brought other family’s’ loved ones when death happened into the funeral home’s care. He also was a trained cremation expert who operated the cremation machine. Bottom line – he touched many people’s hearts and died way too soon. Unlike the first individual above, he had a pre-planned funeral. He elected a direct cremation with no funeral. He wanted no fuss made. His family, however wanted to honor his wishes but needed something else. In the end, they made the decision to have a simple gathering at the funeral home complete with proper beverages and all his favorite foods unconventionally placed in a refrigerator that was moved into the family center. By doing this, they were able to honor his wishes of a direct cremation with no “fuss” meaning formality and get what both their family and circle of friends needed, closure in a relaxed family style setting!
Why am I writing about these two very similar but different deaths? Because in each situation both the individuals prior to their death had shared that they want a direct cremation and their next of kin honored that. In the first story, outside of the person’s wife from a second marriage and his two adult children, no one got to say good-bye. Not his grandchildren, cousins, friends, co-workers or even mother of his children. Yes, the three people that mattered most were there when life support was turned off, therefore they witnessed him slip away, but what about everyone one else? Did his life not mean anything to anyone else? Does the surviving spouse not realize that by doing nothing each time she goes to the store or on a vacation and runs into people she knows and they ask “Where is ____? Or How _______ doing,” she is going to have to retell this story over and over.
I simply don’t understand this. Help me to understand how a person can live over six decades, serve our country, be a son, brother, husband, father, grandfather and friend to so many, where their entire life’s meaning is reduced to 6-8 pounds of cremated remains, placed in a box for safe keeping and buried without honoring the life that was lived? Doesn’t anyone stop to realize that the act of doing nothing, is ultimately very selfish? It’s only natural for people to want to gather together in times of joy and sorrow. By doing nothing, and enabling that wish, sends a message to those left behind that not only did their life not matter, the feelings that those who did love and care for that person don’t matter. Unless it’s purely financial, it’s a lose – lose situation. Even, when finances are at a minimum, there are ways to honor one’s life. For those you reading who have a child, I ask you – if your child died, would you choose to do nothing and have a direct cremation, or would you within your financial means have some form of a service that celebrated the life lived? In all candor, what do you say to people who don’t want your services, even if you know it’s what they need? I really would love to hear your thoughts.